Frequently asked questions
I’m new to Elegance Custom Clothier. What do I need to do to get started?
All our garments are crafted from fabrics that have been carefully selected from some of the finest fabric mills in the world and cut to your customized fit. A Personal Stylist will meet with you for a consultation at your convenience at your prefered location or our headquarters 333 Preston Ave Voorhees, NJ. We will set up a unique measurement profile and help create clothing that is fit and styled exclusively for you.
Elegance Custom Clothiers wants you to love your custom shirts as much as we do. Below are some tips that we strongly recommend to prolong the lifespan of your custom shirt.
Upon receiving your first shirt, we recommend washing it before confirming the fit. There may be some slight changes to the fit for the first three to five washes.
Wash your shirts in cold water and hang to dry rather than taking them to the cleaners. We suggest this for all of our shirting, even the non-iron fabrics. Since most of our shirt fabrics are 100% cotton, we allot for some shrinking that is most commonly seen in the collar and cuffs over several launderings. Cleaning shirts with high heat can cause additional shrinkage and will decrease the life of your product.
Get all your jackets steam cleaned. Do not dry clean your jackets.
Starch and the harsh chemicals used during dry cleaning break down the fibers in your shirt.
If you do choose to take them to the dry cleaner, we urge you to request laundering them in cold water rather than hot and hand pressing them instead of using the pressing machine. These options will help retain the fit, fabric life, and design aspects.
Below are some tips that we strongly recommend to prolong the life span and wear ability of your custom suit.
Storing your sportcoats and trousers correctly directly relates to how they perform. It is important to hang them with ample space between so they can breathe, release moisture, and recover. Not wearing them multiple days in a row will also aid in the recovery process.
When correctly storing your sportcoats and trousers, be sure to use quality hangers such as cedarwood. These will help maintain the shape and integrity of each garment while warding off moisture accumulation and moths. To further reduce stress on garment seams, store all sport coats unbuttoned and trousers unzipped.
Just as we do not suggest dry cleaning for our shirts, we do not suggest it for our jackets. Getting your jacket steam cleaned is the safest way to keep it looking fresh without damaging it. If you feel you must use a dry cleaner, be sure that it is your last resort and do your research to find a reputable one whom you can trust.
We recommend that you wash cotton trousers in cold water and hang to dry. For wrinkled garments, we suggest having them pressed instead of dry cleaned. You can maintain cleanliness of the products by routinely cleaning them with a clothing brush to remove dust and debris.
We do suggest either dry cleaning or delicately washing your pants. In order to prolong their wear, we prefer delicate machine wash with cool water, tumble dry low, do not bleach, and wash alone. If needed, cool iron on back side to remove wrinkles.
How do I check my order status?
To check the status of your order, please call (856) 287-7400 or (856) 718-5226 for assistance from a member of Elegance Custom Clothiers Corporate Team.
What is the timeframe for delivery of products?
Paul Bentley Products 1-2 Weeks
Custom Suits 4-6 Weeks
Custom Jacket 3-5 Weeks
Custom Trousers 2-4 Weeks
Custom Shirts 2-4 Weeks